FREQUENTLY ASKED QUESTIONS
1. How do I book and reserve a room?
Just send us an email including your name, number of persons, room preference, and travel dates and we will get back to you within 24 hours. Alternatively, you may just click BOOK NOW on our website for instant booking.
2. How do I pay?
Payment can be made via Bank Deposit, Wire Transfer, or through Paypal.
3. What is the Cancellation Policy?
We have different cancellation policies depending on the rate plan booked. For Flexible Rates, you are free to cancel/modify your reservation until five (5) days prior to your arrival. For Non-Refundable Rates, the full amount paid will be forfeited for all cancellations made less than 72 hours prior to arrival date. Any changes in the Booking Confirmation will be subject to a one (1) night charge fee per room. The room will be guaranteed only up to the amount paid.
4. What time is check-in and check-out?
Standard check-in time is 2 PM while check-out time is 12noon. Request for early check-in & late check-out is subject to room availability and has an additional charge.
5. Do you arrange airport transfers/shuttle service?
We arrange 1-way or round-trip airport transfers from Kalibo International Airport or Caticlan Airport for a fee. Just provide us your complete flight details.
6. How far is the beach from your place?
White Beach, D'Mall & D'Talipapa are 5-7 minute walk away;
Bulabog Beach is 10-15 minute walk away.
7. Do you have an in-house restaurant?
We do not have an in-house restaurant but there are hundreds of food establishments to choose from which are only 5 minutes away.